Where does the water and electricity connect at the back of the shower?
Water is connected to the shower at the diverter. The diverter is positioned approximately 1250mm off the floor (this can vary a little depending on model type). The unit comes supplied with hoses of approximately 950mm length for both hot and cold water supplies.
The 13a power supply is typically from under the base and has a cable approximately 1700mm in length.
What Pressure is required to operate your steam units?
The shower requires between 1 and 3 bar of pressure at the unit to operate. For optimum results 2-3 bar is recommended. Please note that Bathtek Steam Cabins require a flow rate of at least 7.5 litres per minute. The water supply to the shower must also be balanced. If you have a Combi Boiler then it is likely you will need to purchase a Pressure Equalising Valve to balance the water pressures. Failure to ensure you have balanced water pressures will lead to Thermostatic cartridge failure and this will NOT be covered under your Warranty.
My acrylic looks slightly blue, yellow or cream
The acrylic on your shower can appear to be ever-so slightly tinted. The reasons for this can be several: The surrounding materials, quantity and mix of the acrylic compounds as well as its thickness can make the acrylic appear slightly biased to one hue or another. (Note: models supplied from the end of 2011 have been produced with a higher quantity/quality of acrylic compounds. This means that the base is not only thicker, more durable, but gives the tray/tub a more, creamy white colouring.
I have a Gravity Fed Hot Water System, will this work the shower?
No, Gravity fed hot water is not normally at sufficient pressure. The showers operate between 1 and 3 bar of pressure. We recommend a Twin Impeller Pump to be used so that the hot and cold water are sent to the system at the same pressure. To achieve the best results from your shower we would suggest you get a pump capable of between 2-3.
I am using a Pump to increase my water pressure is that ok?
Yes, however you may find that the pump starts and stops when in operation and the flow; especially from the back jets is not acceptable, if this is the case then you need to remove the non-return valves (NRV’s) These are located in the diverter assembly. Follow the hoses that are the Hot and Cold water feeds into the unit, where they join into the divertor, unfasten them and then look into the divertor, there you will see the NRV, they are typically black or white in colour and held in with a clip.
How do the electrics work and what is required?
The Steam units require a 13 amp isolated fused spur. If the socket is located in the bathroom or a standard 13 amp house socket if you are running the flex out of the bathroom into another room. The Whirlpool Combi Units require 2 sockets as above. The sockets must have their own separate RCD to isolate the unit if required, but the flex supplied with the unit has an inline trip defence system integrated within it also. The power is converted within the unit to operate the lighting and radio etc to a safe 12 volts.
My Plumber has never fitted one of these before, what assistance can he have?
All of our shower come with both manufacturer’s instructions and a set of our own instructions, and of course our FAQ sheet. We have a technical helpline with staff available to guide your plumber through each step of the installation should the above not be sufficient and we have an online technical support area that has the answers to the questions we get asked regarding our products.