Steam Shower and Sauna
Returns

If you wish to return an item please follow the procedures here:

CONTACT US FOR A RETURNS NUMBER (RMA)

If you wish to return an item within the first 7 days of receipt of goods for a full refund, please contact us within this timescale (7 days starting the day after receipt of goods) to request a RETURNS RMA (Returns number).

If the item is a spare part or other small item that can be posted, please return it to us ensuring your FULL Name and Address, Order Number and the RMA number are shipped with the item to be returned.
Please ensure the RMA is clearly written on the outside of the parcel to be returned to enable us to ensure your return goes promptly to the correct department.

Steam Shower and Sauna
Anderton Street
Ince
Wigan
WN2 2BJ

ITEMS RETURNED WITHOUT A VALID RMA WILL NOT BE ACCEPTED

We would recommend that any items to be returned are sent by a recorded method of Postage (Recorded Delivery) so that it can be tracked. We will not accept any responsibility for items lost in return to ourselves.

We will refund the cost of the original purchase along with the cost of returning the item.

If are needing to return a shower or steam room, please contact us to organise collection.
For a full refund, you are required to notify us of your request to retutn the item within your Statutory Returns period (starting 7 days from the day after your order was delivered)


ITEMS RETURNED WITHIN WARRANTY PERIOD BUT AFTER 7 DAYS OF DELIVERY
If you wish to return an item under warranty for replacement, in the first instance please contact us for an RMA (Returns Number). We will not accept any items without a valid RMA number on the outside of the returning item package.

Items to be repaired/replaced under Warranty (12 month from purchase) should be retuned so that we can repair or replace the item accordingly.


RE-STOCKING CHARGES
Where items are purchased with the hope to return one item and keep the correct part (such as two different types of thermostatic cartridge), then there will be a re-stocking fee applied to the returning item. All delivery and return costs will be borne by the customer.

Restocking fee: £4.99 inc vat.

Items returned after 7 days will NOT be accepted for re-stocking.

Your Statutory Rights are not affected, so you may return items within 7 days for whatever reason for a full refund.

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All our Showers come with full waste assembly, Thermostatic Shower Valve, hoses and pipework, comprehensive installation and operation instructions  - ALL INCLUDED

Our Steam Showers also include Stainless Steel Monsoon, Bluetooth Audio (iPhone/Android
compatible), Fast Start Steam Generator, USB Port.


Opus models additionally include the EXCLUSIVE 'iLock' system to make assembly super quick.




Beautifully simple. Simply beautiful.


Opus from AquaLusso is the pinnacle of home shower cabin solutions. Opus showers and steam showers have all the features of the Alto range but with some beautifully crafted extras. Polished aluminium frame is standard on Opus showers resulting in a stylish, modern and pleasing visual aspect, that aside from looking great, will continue to do so for years to come. The Aluminium is also carried through into the frame that surrounds the rear coloured panels.

Opus Shower Cabins are available in a range of quadrants as well as offsets. All models feature the Exclusive NEW iLock polished framework and are available in a choice of Carbon Black or Polar White colour options

The Opus Steam Shower range features a selection of quadrants and offset models again in a choice of two coloured rear glass options.

Opus Range from AquaLusso




The vision of the Alto Range of showers from AquaLusso is to provide an alternative to the traditional shower enclosure in one complete package and at a great price. Alto shower cabins are available in a choice of three different quadrants from a neat and compact 800mm through to the spacious 1000mm. AquaLusso also offer an offset corner in both left and right handed options. All models are available in a fabulous, crisp Polar White, to match your sanitaryware, or for those who are dynamic and daring, a distinctive Carbon Black.

Alto Showers from AquaLusso



The AquaLusso Alto Range also features Steam and Whirlpool Baths. With a choice of three stunning rectangular bath replacement models; 1350, 1500 and 1700mm long, each featuring a quiet 1 HP whirlpool pump, fast-start steam generator, Bluetooth control panel, elegant Polar White rear coloured safety glass. The AquaLusso Whirlpool range is topped off by the Alto ST, a corner fitting whirlpool bath, to bring a touch of luxury country spa into your own home.

No-one can dispute the elegance and quality of the new AquaLusso shower cabin and steam shower ranges. Polar white rear glass panels fitted to all shower cabins, steam showers and steam and whirlpool models has been carefully chosen to match any bathroom or ensuite with absolute ease. No matter what colour you choose for your walls or accessories, the polar white colour perfectly matches the white pottery of the sink, toilet and bath.

If you are more daring, contemporary or looking for a strong statement and feature point in your bathroom, then the Carbon Black coloured steam showers and shower cabins are the choice.

AquaLusso Alto and Opus shower cabins now come with a beautiful, high quality polished chrome overhead shower with fitted filter. Whilst most other models seen on the UK market are using cheap plastic shower heads, these anti-drip heads are the without doubt a jewel to crown the AquaLusso Shower Cabins off.

Steam Showers in the Alto and Opus range have a brushed stainless steel, anti-drip monsoon. Providing yet further evidence of the AquaLusso approach to delivering the BEST steam shower available on the market today and within the same budget!

AquaLusso do not offer the same 'Bling' that other models may offer. Often this initial visual 'wow' is let down when close inspection is made. Consequently, the things that MATTER to you are the things that AquaLusso work hard to ensure are the best. Under the tubs and trays of the Alto and Opus ranges is a new, stronger and thicker 22mm tubular steel frame to provide more stability. This extra support is coupled with additional support bonded to the underside - the result... a tray that provides absolute comfort and a feeling of reassurance. The next area is the hoses. Cheap showers use push fit hoses and poor quality ones that split. No one wants to come home to find their property flooded. AquaLusso steam shower cabins, shower enclosures and whirlpools  - ALL come with WRAS approved water supply hoses.